Refund policy
30-Day Money-Back Guarantee
We want you to love your PopRex™. If you're not happy for any reason, you can return your order within 30 days of delivery for a full refund — no questions asked.
How to request a refund
- Email us at support@joytoi.com with your order number.
- We'll reply within 24 hours with simple return instructions.
- Once your return is on its way, we issue your refund to the original payment method within 5 business days.
Items should be in their original condition. Damaged or defective items are replaced free of charge — just send us a photo.